Refund policy

Return Policy

1. General Return Period

We offer a 30-day return window. You may submit a return request within 30 calendar days after receiving your items.
To be eligible for a return:
  • Goods must be unused, unworn, intact with original tags and original packaging;
  • Valid receipt or proof of purchase is required.
To initiate a return, please email us at support@homelifetop.com. All returned items must be shipped back to our designated Homelifetop return warehouse address.

Once your return request is approved, we will send you a pre-paid return label together with detailed shipping instructions. We do NOT accept unsolicited returns without prior application.

If you have any questions regarding returns, feel free to contact us via support@homelifetop.com.

2. Damaged & Incorrect Items

Please inspect your order immediately upon delivery. If items are defective, damaged or wrong items are delivered, contact us right away for assessment and resolution.

3. Non-Returnable Items

The following categories cannot be returned:
  • Perishable goods (food, flowers, plants);
  • Customized & personalized made-to-order products;
  • Personal care & beauty items;
  • Hazardous materials, flammable liquids and gas goods.
Promotional clearance items and gift cards are non-refundable and non-returnable. If you have concerns about a specific product, reach out to our support team.

4. Exchanges

For the fastest exchange solution, email us at service@homelifetop.com and we will provide you with the optimal arrangement.

5. Return Shipping Fees

  • Defective/Damaged/Wrong Items: We cover all return shipping costs.
  • Personal Reason Returns (dislike, improper size, etc.): Return shipping fees shall be borne by the customer.

    All return procedures must be confirmed with our support team in advance to clarify shipping liability.

6. EU 14-Day Cooling-off Period

Notwithstanding the above 30-day general rule, customers located in the European Union hold the statutory right to cancel orders or return goods within 14 calendar days without giving any reason.

All return eligibility rules apply equally: items must remain unused, with original tags & packaging intact, plus valid purchase proof.

7. Refunds

We will notify you once we receive and inspect your returned goods to confirm refund approval.

If approved, refunds will be processed to your original payment method within 10 working days. Please note banks or card issuers may require extra processing time for fund posting.

If you fail to receive your refund 15 working days after our approval notice, contact us via service@homelifetop.com for follow-up.